Transferring a Cradlepoint Modem to a Different NetCloud Account

Moving a Cradlepoint modem from one NetCloud account to another requires careful steps to ensure a smooth transition and avoid downtime. This guide walks you through unregistering the device from its current account and registering it with a new one by directly accessing the modem's local administration page.

Before You Begin

Ensure you have the following ready:

Requirement	Description
Physical Access	You must be physically present with the Cradlepoint modem
Power Supply	Ensure the modem remains powered on throughout the process
New NetCloud Credentials	Username and password for the destination NetCloud account
Local Admin Password	The modem's local administration password (default is on the modem sticker)
Internet Access	Optional but recommended for verification in NetCloud Manager

Step 1: Connect to the Cradlepoint Modem

You have two options for connecting to the modem's local administration page:

Option A: Wi-Fi Connection

1. Find the Wi-Fi Name (SSID) - Look for the network name printed on a sticker on your Cradlepoint modem. It often starts with "CP-" or "Cradlepoint-"
2. Connect to the Network - On your computer or mobile device, search for available Wi-Fi networks and connect to the Cradlepoint's SSID
3. Enter Wi-Fi Password - Enter the Wi-Fi password (also called "Pre-Shared Key" or "Default Password") found on the same sticker

Option B: Ethernet Connection

1. Connect Ethernet Cable - Use an Ethernet cable to connect your computer directly to one of the LAN ports on the Cradlepoint modem
2. Verify Connection - Ensure your computer obtains an IP address from the modem

Step 2: Access the Local Administration Page

1. Open a Web Browser - Launch Chrome, Firefox, Edge, Safari, or another browser

2. Enter the IP Address - In the address bar, type 192.168.0.1 and press Enter

   :::note This is the default IP address for most Cradlepoint modems. If it doesn't work, check your modem's documentation or sticker for its specific local IP address. :::

3. Log In with these credentials:

   • Username: admin (case-sensitive)
   • Password: The modem's local administration password (found on the modem sticker if unchanged)

Step 3: Unregister from the Old Account

1. Navigate to NetCloud Management - Look for a menu option labeled "NetCloud," "System," "Cloud Management," or "Account"

   Common path: System > NetCloud

2. Unregister/Disconnect - On the NetCloud management page, click "Unregister," "Disconnect from NetCloud," or similar

3. Confirm Unregistration - Confirm when prompted

4. Wait for Confirmation - The modem will process the unregistration (1-2 minutes). The page may refresh or show a confirmation message

Step 4: Register with the New Account

1. Remain on the NetCloud Management Page - After unregistering, registration options should appear

2. Select "Register" or "Connect" - Click the button to begin registration

3. Enter New NetCloud Credentials:

   • Account Username: Enter the new NetCloud account username
   • Account Password: Enter the associated password

4. Start Registration - Click "Next," "Register," or "Connect"

5. Wait for Registration - This can take several minutes

   :::caution Do not power off the modem during registration. :::

6. Verify Status - The page should indicate successful connection, often displaying the account name or ID

Step 5: Verify in NetCloud Manager

1. Log into NetCloud Manager - Open a browser and go to netcloud.cradlepoint.com

2. Log In to the New Account - Use the new NetCloud account credentials

3. Check Devices - Navigate to the "Devices" or "Routers" section

4. Confirm Modem Presence - Your Cradlepoint modem should now be listed under the new account

   :::note It may take a few minutes for the modem's status to fully update in NetCloud Manager. :::

Troubleshooting

Cannot Access Local Admin Page

Issue	Solution
Page won't load	Double-check the IP address (192.168.0.1)
No connection	Ensure Wi-Fi or Ethernet connection is properly established
Still not working	Try a different web browser
Blocked connection	Temporarily disable VPN or firewall software

Incorrect Local Admin Password

• Check the sticker on the modem for the default password
• If the password was changed and you don't know it, you may need to perform a factory reset (this erases all custom configurations)
• Consult your modem's manual for factory reset instructions

Registration Fails

Issue	Solution
Credentials rejected	Double-check username and password for typos
License error	Ensure the new NetCloud account has available device licenses
Connection error	Verify the modem has an active internet connection
Persistent failure	Restart the modem and try again

Modem Not Appearing in New Account

• Wait up to 15-20 minutes for the modem to fully connect and report status
• Refresh the NetCloud Manager page
• Check the modem's local admin page to confirm it shows as "Connected" to NetCloud

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